Yes! We understand that you may need to make adjustments after placing an order.

If the product has not been shipped yet, you can contact customer service as soon as possible to request to modify the order content, such as changing the product or adjusting the delivery date. We will do our best to meet your needs and ensure that you receive the product you want smoothly.

If the order has entered the shipping process, we will also do our best to coordinate and resolve it for you.

We provide real‑time tracking for every order. As soon as your package ships, you’ll get an email or text with the tracking number.

To view live updates, just sign in to your account at arboleaf.com, open your order, and click “Order Status.” The latest carrier details will appear instantly. We also push key milestones—payment confirmed, shipped, in transit, delivered—via SMS or email, so you’re always in the loop without having to keep checking.

Yes, you will receive a notification from us after the shipment.

Once your order is shipped, we will inform you of the courier tracking number via SMS or email so that you can understand the logistics progress. Usually the courier will also contact you in advance on the day of delivery to confirm the delivery time to ensure that it is convenient for you to receive the package.

If you have special requirements for the delivery time, you can specify it in the order notes and we will try our best to coordinate to meet it.

Yes, arboleaf takes your special needs very seriously.

On the order page, you will see an "Order Notes" column where you can fill in any matters you want us to pay attention to, such as "Please call the courier before delivery" or "If no one is home, please leave the package at the front desk for collection."

We will convey your notes to the warehousing and logistics team and try our best to arrange according to your requirements to enhance your shopping experience.

If the order has not been shipped, you can contact customer service in time to modify the delivery information, including the consignee's name and delivery address. We will assist you in updating the information and ensure that the package is delivered to the correct address.

If the order has been shipped, it will be more difficult to modify the delivery information because the package is already in transit. However, you can still contact us and we will try to coordinate with the logistics company to change the delivery information. Although success cannot be completely guaranteed, we will do our best to help you deliver the package to the right person and place.

Yes, but you need to apply for cancellation as soon as possible before the order enters the shipping process. If you change your mind after placing an order, please contact customer service as soon as possible to request cancellation.

As long as the product has not been shipped, we will immediately cancel it for you and arrange a refund. If the order has already been shipped, it cannot be cancelled directly online. You can choose to refuse the package when it is delivered by the courier, or sign for it and send the item back in accordance with our return policy.

In either case, our team will do its best to assist you.

If you encounter a situation where the product is out of stock, we will contact you as soon as possible and apologize.

You can choose the follow-up plan according to your wishes:

• We can hold your order and wait for the product to arrive before sending it.
• Help you replace the out-of-stock product with other products of equal value.
• Or you can choose to directly cancel the out-of-stock product and refund you.

No matter which plan you choose, we will also ensure that the products in stock in the order are sent on time, and it will not affect your receipt of other products. Our purpose is to respect your choice and do our best to satisfy you.

Our warehouse dispatches during normal working days (Monday to Friday).

We do not usually dispatch during weekends and public holidays. If you place an order on Friday night, weekends or holidays, your order will be processed on the next business day. In addition, please understand that the courier service may be slower during weekends or holidays, which means that parcels ordered around holidays may be slightly delayed in delivery than on weekdays.

We recommend that you place your order in advance and prepare the products you need to avoid the inconvenience caused by holiday logistics delays.

Please rest assured that if the first delivery is unsuccessful (for example, no one signed for the package at the time of delivery), the courier will usually contact you to renegotiate the delivery time and try again.

In most cases, the courier will re-dispatch at least once. If the package is still not delivered after multiple attempts, it may be returned to us. In this case, we will take the initiative to contact you to confirm the follow-up plan - you can choose to re-send (which may incur fees) or cancel the order and apply for a refund.

No matter what happens, we will do our best to ensure that you finally receive the ordered goods smoothly.

Currently, you cannot specify a specific courier when placing an order.

We will automatically match you with the most suitable logistics partner based on your delivery address, order volume and weight, etc. Arboleaf works with several reliable couriers (such as USPS, FedEx, UPS, etc.) to ensure that your package can be delivered safely and on time.

Therefore, there is no need to worry about the quality of the delivery service, we will choose the fastest and most reliable delivery solution for you.

In most cases, a signature is not required for arboleaf parcels delivered by the courier. If you are not at home at the time of delivery, the courier will usually leave the parcel in a safe place such as your mailbox or porch and record the delivery.

However, for higher value orders or special delivery areas, we may require the recipient to provide a signature confirmation upon delivery for security reasons.

If your order requires a signature, we will notify you in advance by email or text message after shipment to prepare for the signature.

arboleaf's standard delivery service generally does not charge extra fees for remote addresses, and most of our sales areas enjoy free shipping. Our system will automatically identify your delivery address and select the best delivery plan.

Usually, you do not need to pay additional shipping costs except for the price of the product.

Only in rare cases, if your address is located in a remote or difficult-to-reach area designated by the logistics company and additional delivery fees are incurred, we will clearly inform you at checkout or before shipment and obtain your consent.

In general, unless the address is particularly remote and beyond the regular delivery range, you do not need to pay extra fees for logistics distance.

Customers in the United States don't have to worry about import duties - all products are shipped directly from warehouses in the United States, so there is no import tax. However, depending on the tax laws of your state, orders may be subject to sales tax. Any applicable sales tax amount will be automatically calculated and charged when you check out online, and the tax is included when you pay the order total.

In short, when placing an order in the United States, you only need to pay the product price and the sales tax displayed at checkout, and you don't need to pay any additional fees when you receive the goods.

We ship orders to the EU using the DDP (Delivered Duty Paid) service.

This means that the price of the product includes the destination country's Value Added Tax (VAT), and we will complete the customs clearance procedures and pay the relevant duties for you in advance. Therefore, customers in EU countries do not need to pay any additional taxes when receiving the goods. The total price you see at the checkout of the order is the total fee you need to pay, and there will be no additional duties or handling fees when the package is delivered.

Please rest assured that arboleaf has handled all the necessary import taxes and fees for you.

No. arboleaf ships all U.K. parcels under Delivered Duty Paid (DDP) terms. The checkout total already includes the standard 20 % U.K. VAT and any customs duties that might apply. Your courier will not request additional payment on delivery.

You can return any personal‑use order within 30 calendar days of delivery. This extends—and in the EU fully covers—the statutory “right of withdrawal.” Items must be undamaged and include all accessories, manuals, and retail packaging.

No. We email you a pre‑paid, trackable return label (UPS/USPS in the US; DHL or national post in the EU).

After you return the goods and our warehouse signs for them and completes the inspection, we will process a refund for you as soon as possible. The refund will be returned to your account through your original payment method.

Generally, after we confirm the refund and submit it to the bank or payment platform for processing, the funds will be returned to your bank account or payment account within about 5-10 working days (the specific time depends on the processing speed of the issuing bank or payment platform).

Once your refund is executed, we will also notify you by email that the refund has been processed. Please pay attention to the changes in your account balance and email reminders.

Yes, we recommend that you return the product in its original packaging as much as possible and include all the included accessories. According to arboleaf's return policy, returned products must be kept in their original packaging and accessories to protect them from damage during transportation and to speed up our acceptance and refund process.

If the original packaging has been discarded, please use sufficiently safe packaging materials to properly pack the product to avoid transportation damage. Please note that the lack of original packaging or accessories may affect your return acceptance and may even result in a certain loss fee being deducted from the refund amount.

To protect your rights, we recommend that you keep the packaging for at least 30 days after receiving the product and discard it only when you are satisfied.