This warranty protects the product against defects in materials or workmanship that appear under normal consumer use.

• Damage caused by misuse, drops, fire, water immersion beyond the product’s IP rating, or exposure to extreme temperatures.
• Cosmetic wear (scratches, dents) that does not affect function.
• Consumables (batteries, pads) past their expected life span.
• Unauthorized repairs or modifications.
• Commercial orders (> 10 units per SKU) unless covered by a separate contract.

At our sole discretion we will repair, replace, or refund the defective unit.

• Repairs use new or equivalent‑to‑new parts.
• Replacements are like‑new; cosmetics may vary slightly.
• Refunds cover the product price and any standard outbound shipping you originally paid.

1. Email support@arboleaf.com within the coverage period.
2. Provide proof of purchase, serial/lot number, description of the issue, and photos/video if possible.
3. Upon approval you will receive an RMA number and a pre‑paid UPS/USPS (USA) or DHL/Post (EU) label.
4. Ship the unit within 7 days of receiving the label and retain the drop‑off receipt.

• Quality‑Related Claims – Arboleaf pays both directions.
• Non‑Quality Claims – Customer pays round‑trip shipping and any diagnostic fee agreed in advance.

• Warranty is non‑transferable and applies only to the original purchaser.
• Some states/countries disallow limitations on implied warranties or incidental damages; this policy applies to the maximum extent permitted by local law.

Except as provided in this policy, Arboleaf is not liable for any indirect, incidental, or consequential damages arising from the use of the product.

All warranty transactions are processed under an ISO 27001‑certified Information Security Management System (ISMS) and comply with HIPAA and GDPR data‑protection standards. Personal data collected is used solely to fulfill your warranty claim and is deleted or anonymized upon request.