FAQ
Please read the Warnings and Attentions first. Click to download the User Manual. The following are frequently asked questions from our customers about the Arboleaf® Smart Scales and our mobile apps. Feel free to contact us if you have more questions.
FAQ Categories
● Do I need to download mobile app to use my scale?
● How do I get started with my new Arboleaf® smart body composition scale?
● I don’t receive my verification email, what should I do?
● How do I modify my gender, age, or height? How do I update my password?
● Should I use the Athlete mode?
● How do I switch between weight units (lb and kg)?
● I’d like to set up my scale for multiple users, what should I do?
● I have two scales at different locations. How to connect the right scale with my app?
● What is the weight range of my scale?
● Can I weigh without Arboleaf app open?
● Should I use the Athlete mode?
● How does the scale measure my body fat and other body compositions?
● How do I view my data history?
● How can I manually add measurement data?
● How can I delete a set of my measurement data?
● Can I download my measurement data?
● How do I compare changes in the data measured at different times?
● Please advise how to get more accurate measurements.
● Which devices are supported by Arboleaf Body Composition Scales?
● Why do we have more than 100% when all components added up?
● Why does the app need my height, age, and other private information when I first sign in?
● Why does the app request my location info?
● Will my profile and measurements be kept private?
● Please explain how the data are shared among friends and users.
● Can we share the scale among family members but keep each person’s measurements private?
● My app is unable to connect to my scale any more. How do I fix it?
● My app no longer update my measurements, how do I fix it?
● Bluetooth icon is no longer displayed on my scale. How to fix?
● My scale has a non-zero number, can’t get back to 0.0. How can I reset?
● I see my weight and BMI, but no body fat and other body composition measurements. What should I do?
● My data seem fluctuated. Is it normal?
● My weight data seem inaccurate. What should I do?
● My body fat data seem inaccurate and inconsistent. What should I do?
● What should I do if the scale is not displaying the data, or if it displays something unusual?
Feel free to contact us if you have any questions or suggestions about Arboleaf Smart Body Composition Scale products and our mobile apps. You can email us at support@arboleaf.com or call us toll free at 1-800-658-1148.