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    FAQ

    • How do I get started with my new Arboleaf® smart body composition scale?
    • My app is unable to connect to my scale any more. How do I fix it?
    • I’d like to set up my scale for multiple users, what should I do?
    • Do I need to download mobile app to use my scale?
    • How do I get started with my new Arboleaf® smart body composition scale?
    • I don’t receive my verification email, what should I do?
    • How do I modify my gender, age, or height? How do I update my password?
    • Should I use the Athlete mode?
    • How do I switch between weight units (lb and kg)?
    • I’d like to set up my scale for multiple users, what should I do?
    • I have two scales at different locations. How to connect the right scale with my app?
    • How to delete a scale user under my account?
    • How to delete my account?
    • How to change my password?
    • What is the weight range of my scale?
    • Can I weigh without Arboleaf app open?
    • Should I use the Athlete mode?
    • How does the scale measure my body fat and other body compositions?
    • What are body types?
    • How do I view my data history?
    • How can I manually add measurement data?
    • How can I delete a set of my measurement data?
    • Can I download my measurement data?
    • How do I compare changes in the data measured at different times?
    • Please advise how to get more accurate measurements
    • Which devices are supported by Arboleaf Body Composition Scales?
    • Why do we have more than 100% when all components added up?
    • How can I connect the app to Fitbit?
    • How can I connect the app to Apple Health?
    • How can I connect the app to Google Fit?
    • Does Arboleaf app sync with MyFitnessPal or Samsung Health?
    • How do I share on Facebook?
    • How do I share my progress without disclosing my actual numbers?
    • Why does the app need my height, age, and other private information when I first sign in?
    • Why does the app request my location info?
    • Will my profile and measurements be kept private?
    • Please explain how the data are shared among friends and users
    • Can we share the scale among family members but keep each person’s measurements private?
    • Is Arboleaf mobile app GDPR compliant?
    • How to delete my account?
    • Please explain the body composition scale safety
    • My app is unable to connect to my scale any more. How do I fix it?
    • My app no longer update my measurements, how do I fix it?
    • Bluetooth icon is no longer displayed on my scale. How to fix?
    • My scale has a non-zero number, can’t get back to 0.0. How can I reset?
    • I see my weight and BMI, but no body fat and other body composition measurements. What should I do?
    • My data seem fluctuated. Is it normal?
    • My weight data seem inaccurate. What should I do?
    • My body fat data seem inaccurate and inconsistent. What should I do?
    • What should I do if the scale is not displaying the data, or if it displays something unusual?
    • My history shows some data not mine, how to avoid it?
    • I don’t receive my verification email, what should I do?

    Mostly Asked Questions

    How do I get started with my new Arboleaf® smart body composition scale?

    Setup your smart scale is easy and straightforward. It takes just minutes to get your data after you receive your new scale. Please follow the steps here:

    (1) Power up your scale

    • Put 3 AAA batteries in the battery compartment/For the charging version of the smart scale, please connect the matching charging cable to your smart scale.
    • IMMEDIATELY place your scale on a hard flat surface. Make sure your scale displays 0.0. The scale is ready for use.

    (2) Download “Arboleaf” app and create an account

    • From Apple App Store (iOS) or Google Play (Android), search for “Arboleaf”, download and install to your smartphone. Open the Arboleaf app, sign up with your email.
    • Answer yes/allow when a few questions are prompted. Your account will need your gender, birth date, and your height. Fill in the information correctly. You may skip steps for Apple Health (iOS app), Google Fit (Android app), or Fitbit setup. You can set up these items later.

    (3) Pair the scale with your smartphone

    • Make sure Bluetooth is enabled on your phone. For iPhone users, make sure the Arboleaf app’s Bluetooth is on. For Android phone users, make sure Location Service is enabled.
    • Your Arboleaf app is on “Measurements” screen.
    • Apply pressure to turn on your scale. When you see the Bluetooth icon display on the scale, pairing is done.

    (4) Take measurements

    • Open the Arboleaf app, make sure it’s on the “Measurements” screen, the screen with a big circle on top.
    • Apply pressure to turn on the scale, and wait for “CAL” back to “0.0”.
    • Step on the scale barefoot. Your scale will flash your weight twice, then the number “0” will move back and forth. When the “0” stops moving and your weight appears again, your measurements are done. You should hear a sound from your phone – your measurements are uploaded to your app! Get off from the scale now.

    Steps (1) to (3) are the one time setup. For normal measurements you only need step (4).

    For reference, Please find the model number of your smart scale on the back of the outer box or the laser engraving on the back of the scale body, and then download the user guide for the corresponding model from User Guides Manuals.

    My app is unable to connect to my scale any more. How do I fix it?

    When your scale does not communicate with your phone, please do following:

    (1) On your phone’s Settings:

    • Turn off Bluetooth then turn on Bluetooth again.
    • For iPhone users, make sure the Arboleaf app’s Bluetooth is on.
    • For Android phone users, make sure Location Service is enabled.

    (2) Power on reset your scale. Pull out one battery and put it back in. Immediately place the scale on a hard flat surface. Make sure the scale displays “0.0”.

    (3) Delete your Arboleaf app and go to Apple App Store or Google Play Store to download the app again. Your profile and your measurements will be safe; you don’t lose your data by deleting the Arboleaf app on your phone. Login to your Arboleaf app, and follow the prompt to answer “yes”, “ok” or “allow”.

    (4) Take measurement.

    • Place your scale on a hard and flat floor. Avoid carpets and rugs.
    • Open your Arboleaf app on the “Measurements” screen (a big circle on the top).
    • Apply pressure to turn on scale and wait for it back to “0.0”. Your scale is connected to your phone automatically.
    • Step on the scale barefoot until your weight is stably displayed on the scale. You will hear a sound when your measurement data is transferred to your app.

    (5) If still no connection after above steps, please reboot your phone.

    I’d like to set up my scale for multiple users, what should I do?

    Your scale supports unlimited number of users. It is perfect for your entire family use. It is very useful for situations like Yoga classes, weight loss clubs, etc.

    Three types of users are supported:

    (1) Individual scale users. Each person downloads Arboleaf app to one’s own smartphone, creates a separate individual account. The user’s measurement data syncs with the user’s own app. Each person is independent and keeps measurement data private. This is the most common practice for multiple people to use one scale. Share the scale but not the data. To make sure to keep your measurement private, you need to open your app each time when you use the scale, so your measurements will be synced to your app immediately.

    (2) A scale user is under an account owner. The user does not have an independent account. This user’s measurements sync to the account owner’s app. The account owner has measurement data of all users. Some examples of this type of users are: children under their parents, or a group of people under their coach. It is ideal for parents to track their children’s weights or fitness coaches to track their clients’ progresses.

    To add such a user, please do following.

    • Tap on “My Account” at bottom right, then tap on “Add a user.”

    • Tap on “Add a Scale User”. You need to fill in this new user’s name and personal info. Tap on “Confirm” when complete.

    (3) The 3rd type is called “Friends”. Each friend has an individual account, syncs data to one’s own account. One user can “Add a Friend”, then a friend request will be sent out. After the friend request is accepted, the two users become “Friends”. Between the two friends, they can view each other’s measurement history but not other’s personal information in the profile. It is great for weight loss buddies to hold each other accountable and encourage each other.

    • To add such a Friend, go to “My Account” > “Add a user” > “Add a Friend”.

    The following image shows an Account owner (Jessica) has two users under her account (Nicolas and Emily) and one friend (Chris Anderson).

    Setup

    Do I need to download mobile app to use my scale?

    Yes, if you want to measure full body compositions and take advantage of the smart functions.

    Without the Arboleaf mobile app you can only measure body weight just like a regular digital weight scale.

    You need the mobile app to access your body composition information, such as body fat, body water, muscle mass, etc., to track your weight and body fat and other body composition data. In other words, the scale and the mobile app together make a complete smart body composition scale.

    How do I get started with my new Arboleaf® smart body composition scale?

    Setup your smart scale is easy and straightforward. It takes just minutes to get your data after you receive your new scale. Please follow the steps here:

    (1) Power up your scale

    • Put 3 AAA batteries in the battery compartment/For the charging version of the smart scale, please connect the matching charging cable to your smart scale.
    • IMMEDIATELY place your scale on a hard flat surface. Make sure your scale displays 0.0. The scale is ready for use.

    (2) Download “Arboleaf” app and create an account

    • From Apple App Store (iOS) or Google Play (Android), search for “Arboleaf”, download and install to your smartphone. Open the Arboleaf app, sign up with your email.
    • Answer yes/allow when a few questions are prompted. Your account will need your gender, birth date, and your height. Fill in the information correctly. You may skip steps for Apple Health (iOS app), Google Fit (Android app), or Fitbit setup. You can set up these items later.

    (3) Pair the scale with your smartphone

    • Make sure Bluetooth is enabled on your phone. For iPhone users, make sure the Arboleaf app’s Bluetooth is on. For Android phone users, make sure Location Service is enabled.
    • Your Arboleaf app is on “Measurements” screen.
    • Apply pressure to turn on your scale. When you see the Bluetooth icon display on the scale, pairing is done.

    (4) Take measurements

    • Open the Arboleaf app, make sure it’s on the “Measurements” screen, the screen with a big circle on top.
    • Apply pressure to turn on the scale, and wait for “CAL” back to “0.0”.
    • Step on the scale barefoot. Your scale will flash your weight twice, then the number “0” will move back and forth. When the “0” stops moving and your weight appears again, your measurements are done. You should hear a sound from your phone – your measurements are uploaded to your app! Get off from the scale now.

    Steps (1) to (3) are the one time setup. For normal measurements you only need step (4).

    For reference, Please find the model number of your smart scale on the back of the outer box or the laser engraving on the back of the scale body, and then download the user guide for the corresponding model from User Guides Manuals.

    I don’t receive my verification email, what should I do?

    When you change your password, we will send you an email of a verification code. Please follow the instructions. If you don’t receive this verification code email:

    • Check if your email address is correct.
    • Check your email Spam or Junk Mail folder.
    • You can ask the App to send you another verification email.

    If you still have issues, please contact customer support, call us or email us.

    How do I modify my gender, age, or height? How do I update my password?

    Follow the steps below to modify your gender, age, or height:

    (1) Tap on the “My Account” icon (the bottom right corner of the App main screen), then tap your profile image or tap on the “>” icon on the right.

    (2) On the user Profile screen, edit your gender, name, age (birth date), and height.

    On this profile screen, you can change your name too. It will be used for display. Also on this page you can set to Athlete mode or update your password.

    (3) Tap on the “Confirm” button to save your changes.

    Should I use the Athlete mode?

    The Athlete mode is designed for people who are muscular. The algorithm for athlete mode is different from regular mode, because the characteristics of the body mass for athletes are different. One person can only fit one mode.

    If you are an athlete or a muscular person, you need to select the Athlete mode in your profile. To change to the “Athlete Mode”, please go to “My Account”, tap on your name on the top, and switch on the “Athlete mode”, then tap on the “Confirm” button at the bottom to confirm your change.

    How do I switch between weight units (lb and kg)?

    Switch between weight units in your app: “My Account” > “Settings”. After choosing the unit you want, reconnect the app to the scale by stepping on the scale. The latest weight unit configuration will be updated.

    Three weight unit systems are supported:

    • Pound (lb)
    • Kilogram (kg)
    • Stone (st)

    (1) Select “Weight Unit” under “Settings”:

    (2) Select one weight unit:

    (3) Reconnect the app to your scale by stepping on the scale. The latest weight unit configuration will be updated.

    I’d like to set up my scale for multiple users, what should I do?

    Your scale supports unlimited number of users. It is perfect for your entire family use. It is very useful for situations like Yoga classes, weight loss clubs, etc.

    Three types of users are supported:

    (1) Individual scale users. Each person downloads Arboleaf app to one’s own smartphone, creates a separate individual account. The user’s measurement data syncs with the user’s own app. Each person is independent and keeps measurement data private. This is the most common practice for multiple people to use one scale. Share the scale but not the data. To make sure to keep your measurement private, you need to open your app each time when you use the scale, so your measurements will be synced to your app immediately.

    (2) A scale user is under an account owner. The user does not have an independent account. This user’s measurements sync to the account owner’s app. The account owner has measurement data of all users. Some examples of this type of users are: children under their parents, or a group of people under their coach. It is ideal for parents to track their children’s weights or fitness coaches to track their clients’ progresses.

    To add such a user, please do following.

    • Tap on “My Account” at bottom right, then tap on “Add a user.”

    • Tap on “Add a Scale User”. You need to fill in this new user’s name and personal info. Tap on “Confirm” when complete.

    (3) The 3rd type is called “Friends”. Each friend has an individual account, syncs data to one’s own account. One user can “Add a Friend”, then a friend request will be sent out. After the friend request is accepted, the two users become “Friends”. Between the two friends, they can view each other’s measurement history but not other’s personal information in the profile. It is great for weight loss buddies to hold each other accountable and encourage each other.

    • To add such a Friend, go to “My Account” > “Add a user” > “Add a Friend”.

    The following image shows an Account owner (Jessica) has two users under her account (Nicolas and Emily) and one friend (Chris Anderson).

    I have two scales at different locations. How to connect the right scale with my app?

    You will need to add your 2nd scale and pair it to your phone. When you measure, you may need to select right scale in your app. Here are the steps.

    (1) On app’s “Measurements” screen, tap the “+” icon on the upper right corner.

    (2) Select “Device Management.”

    (3) On the “My Connected Devices” screen, you should see one scale. It is your 1st scale. We need to pair your 2nd scale here. So tap the “+” icon on the upper right corner to enter the “Pairing your device” screen.

    (4) Step on the scale. The new scale will show up on your app’s screen, and tap on the scale icon to pair.

     

    (5) Once paired, you should see your 2nd scale appears on your phone. Your scale and app are ready to use. You only need to do it once.

    (6) When you switch your location to use a different scale, your scale should be synced to your app automatically. If not, just tap on the different scale icon on “My Connected Devices” to select the right scale.

    How to delete a scale user under my account?

    To delete a scale user under your account:

    (1) Open your Arboleaf app, go to the “My Account” screen.

    (2) Swipe left on the user to be deleted. You will see a “Delete” button in red. Tap “Delete” and press “Confirm” to confirm your deletion.

    How to delete my account?

    To delete your account:

    (1) Open your Arboleaf app, go to the “Me” screen, and tap on “Settings”.

    (2) Tap “Account and security”.

    (3) Tap “Delete Account” .

    (4)  Tag“Delete Account” to confirm delete your account.

    How to change my password?

    To change your password:

    (1) Open your Arboleaf app, go to the “Me” screen, and tap on “Settings”.

    (2) Tap “Account and security”.

    (3) Tap “Change password” .

    (4)  Enter the new password you want to change and tag “Reset Password” to confirm.

    Measurement

    What is the weight range of my scale?

    The Arboleaf Body Composition Smart Scale Model CS20N has a weight measurement range of 0.2 to 396 lb (0.1 to 180 kg), with an accuracy of 0.2 lb (0.1 kg).

    More details about the scale’s resolutions:

    Weight Range Error Less Than
    0 – 110 lbs (or 0 – 50 kg) ±0.2 lbs (or ±0.1 kg)
    110 – 220 lbs (or 50 – 100 kg) ±0.4 lbs (or ±0.2 kg)
    220 – 396 lbs (or 100 – 180 kg) ±0.7 lbs (or ±0.3 kg)

    Please don’t use the scale if your weight is more than 396 lbs.

    Can I weigh without Arboleaf app open?

    Yes you can weigh without app open. Without app open, your scale temporally stores up to 20 measurement entries. All the stored measurement data will be uploaded whenever the scale connects to an app next time.

    Please note that with multiple users, to avoid your measurements seen by others, you need to keep your app open whenever you use the scale.

    Should I use the Athlete mode?

    The Athlete mode is designed for people who are muscular. The algorithm for athlete mode is different from regular mode, because the characteristics of the body mass for athletes are different. One person can only fit one mode.

    If you are an athlete or a muscular person, you need to select the Athlete mode in your profile. To change to the “Athlete Mode”, please go to “My Account”, tap on your name on the top, and switch on the “Athlete mode”, then tap on the “Confirm” button at the bottom to confirm your change.

    How does the scale measure my body fat and other body compositions?

    Like most household body fat scales, the Arboleaf Smart Body Composition Scales use the Bio-electrical Impedance Analysis or Bioimpedance Analysis (BIA) Method to assess body compositions. Measuring body fat in relation to lean body mass, it is an integral part of a health and nutrition evaluations.

    This non-invasive test simply involves your feet touching four electrodes on the scale. A low level, imperceptible electrical current is sent through the body. The flow of the current is affected by the amount of water in the body. The device measures how this signal is impeded through different types of tissue. Tissues that contain large amounts of fluid and electrolytes, such as blood, have high conductivity, but fat and bone slow the signal down. As BIA determines the resistance to flow of the current as it passes through the body, it provides estimates of body water from which body fat is calculated using selected algorithms.

    It is why the measurements need to be done barefoot, with user’s both feet on the scale touching the metal pads.

    What are body types?

    Body types are determined by the level of measured body fat and BMI numbers. We categorize into nine body types:

    Skinny Fat
    Overweight
    Heavy
    Under Exercised
    Normal
    Fit
    Skinny
    Muscular
    Very Muscular

    Please note that here we use common English words to describe body types. These are not scientific terminologies. Because the Arboleaf scales are designed for household uses, these body types shouldn’t be used for professional or clinic purposes.

    How do I view my data history?

    You can easily view your history with the app, and you can delete data if you want to. All the measurement data are yours, you have full control of your own data.

    (1) Tap on the “History” icon (bottom center of the main screen), you will be able to access your measurement history. You can configure your charts by week, month, or by year.You can also choose to show data by AM, PM or All Day. This is a useful feature to eliminate the impact of your body weight fluctuation.

    (2) Tap on the “Calendar” icon (upper right corner, a clock alike icon), or click anywhere on the chart to view details, a calendar will appear, with measurement data shown under the calendar.

    How can I manually add measurement data?

    Sometimes you may need to manually add your weight and your body fat data. Often it happens when you weighted without using your Arboleaf Smart Scale. To add data, please do following:

    (1) Open Arboleaf app, at “Measurements” page (big circle with your weight in the center).

    (2) Tap “+” at top right, and tap “Manual Input”.

    (3) Select your weight on the slide. Then tap “+” on “Body Fat” and select your body fat. If you don’t know your body fat, please just put a number close. Then tap “Date” to enter the date.

    (4) Tap “Save” to save the data. The data will be stored.

    The manually entered data will be treated same as the scale measurement data. It will be shown up and graphed in “History”.

    How can I delete a set of my measurement data?

    Please follow the steps below to delete measurements from your account:

    (1) Open Arboleaf app, go to “History” screen, tap clock icon at top right. A calendar shows up.

    (2) Tap the date that has unwanted data, tap “Select Data” at top right, and then tap the data to be deleted, tap trash can icon and confirm the deletion.

    Now the selected data is deleted from your account.

    Can I download my measurement data?

    Yes. You can export your measurement data from your Arboleaf mobile app to a csv file. It can be downloaded to your phone, or sent to your email, message, etc.

    (1) Go to History screen, tap Clock icon at top right, a calendar shows up.

    (2) To export particular data,

    • Tap desired date and “Select Data”, check the data you want to export;
    • After you finish selecting all wanted data, tap Export icon at bottom-left, and pick where to send to.

    (3) To export current month’s data or all stored data.

    • “Select Data” > “….” > “Select the current data” or “Select all data”.

    (4) A csv file is generated. Tap the Export icon at the bottom left corner, choose where to export.

    How do I compare changes in the data measured at different times?

    Follow the steps below to compare data measured from different times:

    (1) Tap on “History”, and then tap on the clock icon at top right.

    (2) Tap on a date you’d like to compare; the measurement data will display under the calendar. Tap on “Select Data” (upper right corner).

    (3) Tap on this data set to select. Once selected, tap on “Comparison.”

    (4) Repeat (2) & (3), to select another set of measurement data for comparisons.

    (5) You can compare more sets of measurement data, simply repeat (2) & (3) to add more data sets.

    (6) Swipe horizontally to see all the results of one set of measurement data, BMI, Body Fat, Body Water, etc.

    Please advise how to get more accurate measurements

    In general, to properly use the Arboleaf Body Composition Smart Scale is easy and straightforward. You just do it naturally, like using a traditional digital bathroom scale. The following provides some general guidelines. To those who need to read warnings or special attentions about the scale, please click here.

    (1) Place the scale on a flat hard surface, such as tile or hardwood floors. Don’t place the scale on soft carpet.

    (2) Make sure your gender, age and height are correct.

    (3) Choose right mode: Athlete or regular. People who are athletes or muscular, should choose Athlete mode.

    (4) Calibrate the scale before measurements. Apply pressure to turn on the scale, and wait “CAL” back to “0.0”. At this point, calibration is complete.

    (5) Now you are ready to measure. Step on the scale barefoot, no socks or shoes. Make sure your both feet are on the electrode pads on either side. Stand still without movements during measurement. Your weight will flash twice, and “0” move back and forth. When your weight displays again, your measurement is done.

    (6) In order for measurements comparable, take measurements at about same time and under similar conditions. Empty bladder before weighing. Do not measure when your body is wet.

    Which devices are supported by Arboleaf Body Composition Scales?

    Arboleaf Body Composition Smart Scales work with Android and iOS devices with Bluetooth v4.0 and above, Android phones with Android v4.3 and above, and iPhones or iPads with iOS v8.0 and above.

    Please download Arboleaf mobile app from Google Play or Apple App Store.

    Why do we have more than 100% when all components added up?

    The main components of the chemical structure of human body include fat tissues, water, protein, and inorganic tissues. A fat tissue is mainly comprised of fat and water, wherein water accounts for about 25% of total fat tissues. A muscle tissue is mainly comprised of protein and water, wherein water accounts for about 70% of total muscle tissues.

    This body fat scale measures contents of fat tissues, muscle tissues, water, bone, and other major tissues in human body. Due to various tissues containing certain proportions of water, the sum exceeds 100% when all the measured components are added up.

    Facebook, Fitbit, and Third-Party Apps Support

    How can I connect the app to Fitbit?

    The Arboleaf app is able to make seamless connections to the Fitbit app. Your weight and body composition data can be shared to your Fitbit account automatically. Follow the below steps. You need to have a Fitbit account first.

    (1) Tap the “Settings” icon on the “My Account” screen.

    (2) Find and tap on “Fitbit.”

    (3) To enable Fitbit.

    (4) You will see the Fitbit app Log In page, login with your Fitbit account information.

    (5) Please select “Allow All”, so data from Arboleaf can be connect to your Fitbit account. Tap the “Allow” button once complete.

    (6) Now back to the Arboleaf app Settings, and Fitbit is enabled. You are ready to use.

    (7) Your Fitbit configurations are done. You only need to do it once, during the initial setup process or afterwards. Once set up, after you measure with your Arboleaf scale, the data will also be uploaded to Fitbit. You can log into your Fitbit app or Fitbit website to see your weight and Body Fat.

    (8) You need to keep the “Fitbit” button enabled and have good network connectivity to ensure your measurements uploaded to Fitbit. The Arboleaf app will not upload data if the “Fitbit” button is disabled.

    How can I connect the app to Apple Health?

    The Arboleaf app is able to make seamless connections to the Apple Health app. Your weight and body composition data can be shared to your Apple Health account automatically. Follow the below steps. You need to have an Apple Health account first.

     

    (1) Open the "Health" app on your iPhone or iPad.

    (2) Tap on the "Sources" icon and select "arboleaf" as sources.

    (3) Tap "Turn All Categories On" to enable all items, or if you like you can customize which items you want to share. The Arboleaf app will synchronize the selected data with Apple Health every time you measure.

    (4) When you use your Arboleaf scale to measure, you can see the data from your Apple Health account.

    How can I connect the app to Google Fit?

    The Arboleaf app is able to make seamless connections to the Google Fit app. Your weight data can be shared to your Google Fit account automatically. Follow the below steps. You need to have a Google Fit account first.

    (1) Tap on the “Settings” icon on the “My Account” screen.

    (2) Find and tap on “Google Fit.”

    (3) Enable Google Fit.

    (4) Use your Google account to login to Google Fit. If your phone has more Google accounts, you may need to choose one to be used for Arboleaf to share weight data. Sign in to your Google Fit. You may need to sign up if you don’t have Google Fit account yet.

    (5) It should now go to your “Google Fit” app, indicating a successful connection is made.

    (6) After you use your Arboleaf scale, your weight data will be uploaded to Google Fit. You can log into your Google Fit app to view your weight.

    Does Arboleaf app sync with MyFitnessPal or Samsung Health?

    The current version of Arboleaf mobile app doesn’t sync with MyFitnessPal or Samsung Health directly.

    While the Arboleaf app has no direct link to MyFitnessPal or Samsung Health, you can sync your weight data to MyFitnessPal or Samsung Health via Fitbit, Apple Health, or Google Fit. Please note that it may take a few minutes for the data to come across to these different apps.

    How do I share on Facebook?

    The Arboleaf app makes it easier for you to share your results on Facebook and other social media outlets. Follow the below steps to share on Facebook. Similarly, you can share to other social media sites.

    (1) On the “Measurements” screen, tap the “+” icon in the upper right corner.

    (2) Select “Share.”

    (3) Your measurement data will display in a new format. Tap the “SHARE” button.

    (4) Select “Facebook,” then you will share your results to your Facebook account.

    (5) Most people don’t want to share their weight to others. Rather, they only share their weight loss numbers. Like they say “I lost 10 pounds” without disclose their weights. To do so, switch “Data” to “Comparison” on the top of the screen. Now you see differences of two selected data sets. Share now you only share the differences.

    (6) Similarly, you can share to Twitter, Instagram, Snapchat, WhatsApp and other social media sites or email apps. On this screen, you can tap the “DOWNLOAD” button to save the data as an image on your phone.

    How do I share my progress without disclosing my actual numbers?

    Please refer to How do I share on Facebook for the steps sharing your results on Facebook, or other social media sites like Twitter, Instagram, Snapchat, WhatsApp, etc. You can also download the results as an image to your phone.

    Mostly, people may not want to share their weight numbers to other people. Rather, they only want to share their weight loss numbers. For example, they want to told their friends that “I lost 10 pounds” without disclose their weights. To do so, during the steps given in How do I share on Facebook, at step (5) select “Comparison” on the top of the screen. Now you see differences of two selected data sets. Share now you only share the differences.

    Privacy and Safety

    Why does the app need my height, age, and other private information when I first sign in?

    The Arboleaf Body Composition Smart Scale uses the Bio-electric Impedance Analysis Method to measure body compositions. An algorithm is used to determine body fat percentage, body mass, etc. based upon the bio-electric impedance, and variables of height, weight, gender and age group.

    It is important to provide your correct information (gender, age and height) in order for your measurements to reflect your actual status. Not knowing your profile, the scale can only measure your weight.

    Your personal information will be kept private, and will only be used for body composition measurements.

    Why does the app request my location info?

    Arboleaf app does not need your location info, neither save nor use your location data in any way. This is required by Android. Location service must be turned on to use Bluetooth.

    If your phone is Android version 6.0 or above, you will be prompted to allow the Arboleaf app access your phone’s location. Without this permission, the Arboleaf app will not be able to make connection to your scale. Please tap the “ALLOW” button during the app setup. If you accidentally denied the access, you need to change it. You can do it from your phone’s settings.

    Will my profile and measurements be kept private?

    Yes, your profile and your measurements are kept private.

    At Arboleaf we treat your privacy seriously. We deploy all efforts to protect the private nature of your personal information. Your personal information is only used as variables to determine body composition measurements.

    Our servers are primarily located in the United States; our products and services may be provided using resources and servers located in various countries around the world. We use appropriate technical and organizational information security measures to protect your data.

    For more details please read our Privacy Policy published on our website.

    Please explain how the data are shared among friends and users

    Once you set up your Arboleaf account, you can have Friends and Scale Users. A Scale User differs from a Friend.

    A Scale User (also called a Measurement User or sometimes simply a User) refers to someone using the scale under your account. A Scale User doesn’t have a separate Arboleaf account. As the account owner, you set up your own Scale Users. You can see all of your Scale User’s data. You are also able to delete a scale user. Scale users are great for parents to track their children’s or coaches to track their clients’ measurements.

    A Friend has his/her own Arboleaf account. Once accepted by both, two account owners become Friends (one sends a request, and another accepts). Friends can view each other’s measurement history. It is great for weight loss buddies to encourage each other and hold each other accountable.

    Can we share the scale among family members but keep each person’s measurements private?

    Yes, absolutely!

    Two things need to do to keep everyone’s data private. First, each individual needs to download Arboleaf app to one’s own phone and create one’s own Arboleaf account. Second, when weighing you need to open the Arboleaf app on the “Measurements” screen, so your measurements will be directly sent to your account. In this case your data will not be saved in the scale, others won’t see your results.

    Is Arboleaf mobile app GDPR compliant?

    Yes.

    We made upgrades to our Arboleaf mobile apps. Since version 1.3, for both iOS app and Android app, the Arboleaf mobile apps are compliant to the General Data Protection Regulation (EU) 2016/679 (“GDPR”) regulations. Now the Arboleaf smart scales are available in European markets.

    One important feature is that you as a user can choose to delete your own account completely. You can remove your profile as well as all of your measurements. To do it, open your Arboleaf app, from the “My Account” screen, tap on “Settings” then tap on “Delete Account”.

    How to delete my account?

    To delete your account:

    (1) Open your Arboleaf app, go to the “My Account” screen, and tap on “Settings”.

    (2) Tap “Delete Account”.

    (3) Tap “Confirm” to confirm your deletion.

    Please explain the body composition scale safety

    The Arboleaf Body Composition Smart Scales are safe to most people. However, please read Warnings and Cautions first before use the products. Do not use if you have a pacemaker, or any other internal medical devices in your body.

    The Arboleaf scales uses Bio-electrical Impedance Analysis Method (BIA Method) to measure body compositions. This non-invasive test simply involves your feet touching the four electrode pads on the scale. It is safe as the electrical current is very low level and imperceptible.

    This scale is not designed for babies or toddlers under 4 years old. Please use baby scales for small children.

    There are no findings that body composition scales are dangerous to pregnant women. However, when pregnant your body compositions differ a lot. This scale will measure your weight accurately, but it is not designed to measure pregnant women’s body compositions.

    Troubleshooting

    My app is unable to connect to my scale any more. How do I fix it?

    When your scale does not communicate with your phone, please do following:

    (1) On your phone’s Settings:

    • Turn off Bluetooth then turn on Bluetooth again.
    • For iPhone users, make sure the Arboleaf app’s Bluetooth is on.
    • For Android phone users, make sure Location Service is enabled.

    (2) Power on reset your scale. Pull out one battery and put it back in. Immediately place the scale on a hard flat surface. Make sure the scale displays “0.0”.

    (3) Delete your Arboleaf app and go to Apple App Store or Google Play Store to download the app again. Your profile and your measurements will be safe; you don’t lose your data by deleting the Arboleaf app on your phone. Login to your Arboleaf app, and follow the prompt to answer “yes”, “ok” or “allow”.

    (4) Take measurement.

    • Place your scale on a hard and flat floor. Avoid carpets and rugs.
    • Open your Arboleaf app on the “Measurements” screen (a big circle on the top).
    • Apply pressure to turn on scale and wait for it back to “0.0”. Your scale is connected to your phone automatically.
    • Step on the scale barefoot until your weight is stably displayed on the scale. You will hear a sound when your measurement data is transferred to your app.

    (5) If still no connection after above steps, please reboot your phone.

    My app no longer update my measurements, how do I fix it?

    Please open your Arboleaf app while weighing on the scale. Your app needs to be on the “Measurements” screen. If your app still doesn’t update your measurements, please do following:

    (1) On your phone’s Settings:

    • Turn off Bluetooth then turn on Bluetooth again.
    • For iPhone users, make sure the Arboleaf app’s Bluetooth is on.
    • For Android phone users, make sure Location Service is enabled.

    (2) Power on reset your scale. Pull out one battery and put it back in. Immediately place the scale on a hard flat surface. Make sure the scale displays “0.0”.

    (3) Delete your Arboleaf app and go to Apple App Store or Google Play Store to download the app again. Your profile and your measurements will be safe; you don’t lose your data by deleting the Arboleaf app on your phone. Login to your Arboleaf app, and follow the prompt to answer “yes”, “ok” or “allow”.

    (4) Take measurement.

    • Place your scale on a hard and flat floor. Avoid carpets and rugs.
    • Open your Arboleaf app on the “Measurements” screen (a big circle on the top).
    • Apply pressure to turn on scale and wait for it back to “0.0”. Your scale is connected to your phone automatically.
    • Step on the scale barefoot until your weight is stably displayed on the scale. You will hear a sound when your measurement data is transferred to your app.

    (5) If still no connection after above steps, please reboot your phone.

    Bluetooth icon is no longer displayed on my scale. How to fix?

    Please open your Arboleaf app on the “Measurements” screen. Then turn on your scale by applying pressure or stepping on the scale. You should see the Bluetooth icon on your scale. If not, please do following:

    (1) On your phone’s Settings:

    • Turn off Bluetooth then turn on Bluetooth again.
    • For iPhone users, make sure the Arboleaf app’s Bluetooth is on.
    • For Android phone users, make sure Location Service is enabled.

    (2) Power on reset your scale. Pull out one battery and put it back in. Immediately place the scale on a hard flat surface. Make sure the scale displays “0.0”.

    (3) Delete your Arboleaf app and go to Apple App Store or Google Play Store to download the app again. Your profile and your measurements will be safe; you don’t lose your data by deleting the Arboleaf app on your phone. Login to your Arboleaf app, and follow the prompt to answer “yes”, “ok” or “allow”.

    (4) Take measurement.

    • Place your scale on a hard and flat floor. Avoid carpets and rugs.
    • Open your Arboleaf app on the “Measurements” screen (a big circle on the top).
    • Apply pressure to turn on scale and wait for it back to “0.0”. Your scale is connected to your phone automatically.
    • Step on the scale barefoot until your weight is stably displayed on the scale. You will hear a sound when your measurement data is transferred to your app.

    (5) If still no connection after above steps, please reboot your phone.

    My scale has a non-zero number, can’t get back to 0.0. How can I reset?

    When your scale has a non-zero number, can’t get back to 0.0, your scale needs a power-on reset to get off this non-zero number. Please do following:

    (1) Pull one battery out from your scale, and then put it back in.

    (2) IMMEDIATELY place the scale on a hard flat surface.

    (3) After you see the scale displays 0.0, close the battery cover.

    I see my weight and BMI, but no body fat and other body composition measurements. What should I do?

    There are several possible causes. Please make sure to eliminate following factors.

    (1) Step on scale barefoot. Do not wear socks or shoes.

    (2) Each foot needs to touch two metal pads, all four metal pads needs to be touched.

    (3) When weighing do not get off the scale too quickly. Stand still until the measurement complete. First you see your weight will flash twice on your scale, then number “0” moves back and forth. When the “0” stops moving and your weight appears again, your measurements are done.

    (4) Make sure the metal pads on the scale platform are clean. You can use damp cloth to clean.

    (5) If you have dry feet or callus on your feet, it may affect the conductivity. You can use damp cloth to wipe your feet.

    My data seem fluctuated. Is it normal?

    Your body weight and your body compositions do change. It is normal to see your measurements fluctuate. Even within the same day, you may see different results when measuring at different times. We suggest you measure around same time and under similar conditions (e.g., before dinner) to maintain measurements consistent and comparable.

    In terms of body fat and other body compositions, different equipment may give your different readings. Better to focus on relative changes of the values measured by a same device over long term.

    My weight data seem inaccurate. What should I do?

    Here are common causes and solutions:

    (1) Your scale was not placed on a flat and hard surface. Please place your scale on a hard and flat floor. Avoid carpets and rugs.

    (2) The scale did not properly reset. It has a residual number. You need to perform another power-on reset. Pull out one battery and put it back in, IMMEDIATELY place the scale on a hard flat surface. Make sure the scale displays “0.0”, and then close the battery cover.

    (3) The scale was not calibrated when weighing. For each measurement, after turn the scale on, you need to wait “CAL” back to “0.0” before you step to take your measurement.

    (4) Getting off your scale too soon may lead to inaccurate readings. Please stay on the scale until your weight number is stable.

    My body fat data seem inaccurate and inconsistent. What should I do?

    If you are a bodybuilder, this scale may not fit you well. If you are an athlete or someone work out intensively, you need to select the Athlete mode in your profile. The normal mode doesn’t work well with muscular users. It is a major factor causing body fat inaccuracy.

    In terms of measurement consistency, human body weight and body fat do change during the day. We recommend users measure around same time each day and under similar conditions. For example, you can weigh yourself first thing in the morning, or in the evening weigh right before dinner each day, to keep things consistent.

    Some users may notice that their body fat measured different from the data from other scales. It is indeed not unusual. Fat is a special and complex tissue in the human body. It includes subcutaneous fat, visceral fat, and others, and is widely present in various parts of the body. Currently there are several popular methods for measuring body fat percentage, different methods may produce different results. One method is called the DEXA Method (Dual Energy X-ray Absorption Method), while most household body fat scales employ another method called the BIA Method (Bio-electrical Impedance Analysis Method). The Arboleaf Smart Body Composition Scales use the BIA Method. It is worth noting that all methods present certain level of measurement discrepancies, and different manufacturers may implement with different algorithms too. No instrument can give absolute and correct answers.

    Rather than concerning about different measurement values from different scales, here we should focus on relative changes of the values measured by the same device over long term. Sticking with the same assessment system will likely yield a better overall picture of a person’s health status. Again, we must stress that often relative changes of value are more meaningful than absolute value of a single measurement.

    What should I do if the scale is not displaying the data, or if it displays something unusual?

    There are several possibilities when a scale LED display doesn’t work properly.

    (1) LED no display: Check the batteries. Check if the batteries are installed properly or replace new batteries if necessary.

    (2) LED displays “Lo”: “Lo” refers to Low Battery. Check if the batteries are installed properly or replace new batteries if necessary.

    (3) LED displays “EEr”: “EEr” refers to Error. The scale sensor may be overloaded or even damaged. Don’t use the scale if your weight is over the range. This scale only works for less than 396 lbs (180 kg).

    If the problem persists, contact Arboleaf Customer Support for help.

    My history shows some data not mine, how to avoid it?

    There are a few possible situations.

    First, if your scale has more users, or your app has set up multiple users, some other people’s measurements may load to your name. It may also happen when someone is using your scale without your knowledge. It is one case for your app retrieving some unknown measurements.

    A second situation is that your app may pick up data from some other scales. It could happen when your app paired with this scale in the past. You don’t use this scale anymore, but you didn’t delete it from your app either. Your app may get data from this scale. To avoid it happening, simply remove these unused scales from your app. You should keep one scale in your app, your own scale.

    To delete the unwanted data, please refer to “How can I delete a set of my measurement data?”

    I don’t receive my verification email, what should I do?

    When you change your password, we will send you an email of a verification code. Please follow the instructions. If you don’t receive this verification code email:

    • Check if your email address is correct.
    • Check your email Spam or Junk Mail folder.
    • You can ask the App to send you another verification email.

    If you still have issues, please contact customer support, call us or email us.