Widerrufsrecht

Arboleaf Online Store – Unified Return & Refund Policy
(Valid for customers in the United States & the European Union)
Effective 10 March 2026

1. Return & Exchange Window

Region Voluntary Return Period Statutory “Right of Withdrawal”* Total Window We Provide
EU 10 calendar days Minimum 14 days under EU Directive 2011/83/EU 10 days (we extend the statutory period)
USA 10 calendar days Not federally mandated† 10 days

* EU customers still enjoy all mandatory consumer rights; this policy does not limit them.
† State‑specific rules (e.g., CA, NY) remain fully respected.

2. Eligibility Requirements

  1. Condition – Item must be undamaged, with all original accessories, manuals, and inner packaging.

  2. Packaging – Outer shipping box may be replaced, but retail packaging must be included and reasonably protected.

  3. Order Type – Applies to personal orders ≤ 10 units per SKU. Bulk or commercial purchases ( > 10 units ) follow negotiated contract terms.

  4. Exclusions – Customized, engraved, or clearance (“Final Sale”) items are non‑returnable unless defective on arrival.

3. Cost to You

  • Return shipping: We provide a prepaid label for all approved returns.

  • Return due to quality issues  -Restocking fee:  Free

  • Undeliverable or refused parcels: If a parcel returns to us solely because the address provided was incorrect or acceptance was refused, we may deduct the actual reship cost or, at your request, charge that cost before resending.

4. How to Start a Return or Exchange

  1. Contact us within 30 days of delivery via support@arboleaf.com or your order dashboard.

  2. We will email you:

    • An RMA (Return Merchandise Authorization) number

    • A prepaid UPS/USPS (USA) or DHL/Post (EU) label

  3. Ship back within 7 days of receiving the label. Keep the drop‑off receipt; it serves as proof of dispatch.

  4. Exchange items ship once the return is in transit; refunds are processed after inspection (see § 5).

5. Refund Time‑Line & Method

Step USA EU
Warehouse inspection 1–3 business days after arrival same
Refund issued (non‑defective return) Within 7 business days of inspection Within 14 calendar days of your withdrawal notice • We may wait until we receive the goods or proof of return, whichever comes first (Art. 14(3) Directive 2011/83/EU).
Funds visible 3–5 business days, depending on your bank same

  • We refund product price + our standard outbound shipping charge (if any).

  • Upgrades you chose (express shipping, gift‑wrap, import duties, or bank/FX fees) are non‑refundable unless required by local law.

  • Refunds are credited to the original payment method. With your explicit consent we can use PayPal, Zelle, or SEPA transfer instead—always free of charge to you.

6. Warranty‑Related Returns

If you request service after 30 days and within the warranty period (1 year consumer warranty), the case is treated as a warranty claim.

  • Quality‑related defect: We repair, replace, or refund at our expense (including shipping).

  • Non‑quality claim (e.g., accidental damage): We refund product value only when a return is approved; shipping both ways is at your cost.

7. Arboleaf Store Return‑Rules Snapshot

  • 10 Day Satisfaction Guarantee

  • Free, trackable return labels

  • Return due to quality issues ：No restocking fees, ever

  • Full refund once product is received & verified

  • Bulk/commercial orders excluded

  • Original accessories & packaging required

  • Undeliverable parcels: redelivery cost may apply

  • Refund within 14 days (EU) / 7 business days (USA)

  • Refund to the same payment method; alternative methods available at no extra cost

8. Need Help?

We're here for you — wherever you are.

  • US Email: orders@arboleaf.com

  • EU Email: support.eu@arboleaf.com

  • US Customer Service Phone: +1-800-658-1148 (Toll-Free, Mon–Fri, 9 AM – 5 PM PT)
    (Phone support is currently available only for customers in the United States.)

For EU customers, please reach out via email. Our team will respond promptly and provide full assistance.